Thank you for browsing the Dorrance Publishing Online Book Store. We hope you find what you're looking for in our wide selection of titles. Below is some important information you should read about shipping prices, tax calculation, and the process of ordering books on our site. Questions and comments are always welcome at Dorrance Publishing. Please feel free to contact us via one of the methods below. Mailing Address: Dorrance Publishing Co., Inc. 701 Smithfield Street Third Floor Pittsburgh, PA 15222 For general questions about Dorrance Publishing, please call: US: 1-800-695-9599 International: 412-288-4543, extension 200 To order our titles over the phone, please call: US: 1-800-788-7654 International: 412-288-4543, extension 230 Or feel free to send us an email at: dorrordr@dorrancepublishing.com Important information about tax, shipping charges, and returns. Payment information We accept the following forms of payment in our online store: Visa Master Card American Express Discover If you wish to pay by check or money order, please call us at 1-800-788-7654 so that we may quote you a total price. NOTE: We are currently not able to electronically debit your account via an electronic check (EDT). Shipping Information Shipping charges for Dorrance titles ordered via our Yahoo! store are as follows: Shipping via UPS Ground Note: UPS cannot deliver to a P.O. box or to APO/FPO addresses. United States: $5.75 for the first item ordered, plus $1.00 for each additional item (up to 25 items). Canada: $15.00 for the first item ordered, plus $2.00 for each additional item (up to 25 items). For orders larger than 25 items, please contact us at 1-800-788-7654 so that we may calculate a shipping cost for you. Shipping via USPS Priority Mail: United States, APO, and FPO: $4.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items). This is the optimal shipping method for APO and FPO addresses. Virgin Islands and Puerto Rico: $5.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items). Canada: $16.00 for the first item ordered, plus $2.00 for each additional item (up to 25 items). For orders larger than 25 items, please contact us at 1-800-788-7654 so that we may calculate a shipping cost for you. Shipping via USPS Media Mail: Shipping and handling: $3.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items). PLEASE NOTE: Orders sent via Media Mail are NOT insurable or trackable and generally arrive 10 or more days later than a standard UPS shipment. Sorry, we cannot refund orders being shipped via Media Mail if they are not received. We will gladly re-ship the item if the customers pays shipping costs a second time. For orders larger than 25 items, please contact us at 1-800-788-7654 so that we may calculate a shipping cost for you. Shipping via UPS 2nd Day Air: Shipping and handling: $20.00 for the first item ordered, plus $2.00 for each additional item (up to 25 items). For orders larger than 25 items, please contact us at 1-800-788-7654 so that we may calculate a shipping cost for you. International shipping: Please contact us at 1-800-788-7654 (US) or 412-288-4543, extension 146 (International), so that we may calculate an accurate shipping cost. Downloadable option: Please note that the "downloadable" shipping option is only available for e-books. Please do not choose "downloadable" if you wish to have a hard copy shipped to you. There is no additional charge to download e-books, but you will be expected to pay the retail price before downloading can begin. Returns policy If you are unsatisfied with your purchase for any reason, please contact us immediately at 1-800-788-7654. In most cases, if you don't have an account set up with us, we will issue a full refund not including the cost of shipping for any items returned. If you have ordered from us before and do have an account set up with us, we will issue a full credit on account not including the cost of shipping. If you are an author, retailer, or distributor, different arrangements can be worked out for returns and we urge you to discuss these options prior to ordering by calling 1-800-788-7654. Information about Sales Tax For customers living in Pennsylvania, there will be a 6% sales tax added to your order. For customers living in Pennsylvania and within Allegheny County, there will be a 7% sales tax added to your order.